Interview with Robert King, Founder and Managing Director of eUKhost
- Take the time to introduce yourself and eUKhost to our readers.
Hi, I’m Robert King, the founder and Managing Director of eUKhost. We’re a UK based hosting company offering services across the globe. We currently have more than 35,000 customers worldwide.
2. Can you please let our readers know how eUKhost started and how it grew to what it is today?
I founded eUKhost when I was just 17 years old. By that age, I had already become an accomplished web developer but found shortcomings in the hosting services I used. My way around to this was to set up my own hosting company. It didn’t take me long to realise that besides highly reliable hosting, the one service that everyone needed to grow their websites was having access to quality, 24/7, real-time technical support. Offering this support is a core element of our business and is what has led us to be the global company we are today.
- Could you give us an overview of eUKhost products & services?
eUKhost provides a wide range of services catering for the needs of everyone from small website owners to multinational enterprises. We provide shared hosting, VPS, dedicated server and public, private and hybrid cloud solutions. We also provide a raft of other essential services: domain registration, email hosting, a wide variety of security solutions, remote backups and storage, proactive server monitoring and more.
- Why should potential new web hosting customers try out eUKhost?
eUKhost has always sought to be at the forefront of technological advances, quickly adopting new technologies that are proven to offer better services for our customers and which give them a competitive advantage. This means our clients benefit from faster, more reliable hardware, high availability and increased security – all backed up by service level agreements. What sets us above and beyond, however, is our 24/7, real-time technical support. We don’t put our clients through to call centres, they speak directly to technical experts via online chat, telephone or email.
- By locating in the UK, how do your company’s products and services benefit customers in other countries?
eUKhost’s headquarters and data centers are located in the UK. This has plenty of benefits for our global customers. Being based in the UK gives us easy access to the expertise and equipment needed to provide the most technologically advanced datacentres for our customers. The UK’s advanced infrastructure also ensures that our services are highly reliable and if problems do happen, they can be resolved quickly. Even the geographical location of the UK has advantages: our data centres aren’t at risk from extreme natural disasters, such as hurricanes and earthquakes that affect other countries. The laws of the UK can benefit customers too. In some countries, such as the US, the government has the right to access data for national security purposes. This doesn’t happen in the UK, meaning eUKhost customers can fully comply with data protection regulations.
- Some web hosting customers don’t want to deal with moving from one host to another. Does eUKhost offer any services to make moving easier?
Absolutely. We understand the challenges of moving to a new host, which is why we’ve completely removed them. If you want to move to eUKhost, we’ll carry out the migration for you, free of charge. Just ask one of our sales staff for an exclusive migration offer and we’ll get you moved without any problems what so ever.
- Please tell us more about eUKhost data centres and their reliability.
We have four ultramodern N+1 data centres located across the UK in Wakefield, Nottingham, Maidenhead and Reading. These enable eUKhost to offer multi-homed internet service provision to our clients. The hardware at these sites is regularly upgraded to keep it up to date with advances in technology. With regard to reliability, our data centres provide eUKhost with a highly resilient MPLS core network. With no single point of failure between data centre sites, if a link fails, traffic is automatically re-routed. Reliability is further ensured because we have 24 x 7 fuel supplies for onsite generators, multiple Tier 1 network carriers, scheduled and regular maintenance on all M&E components and multisite disaster recovery. Many of our packages come with 100% uptime guarantees, backed by SLA
8. We feel great customer support is very important for potential users. What does eUKhost offer in terms of customer support?
We completely agree. Customer support is a critical service. If your site goes offline at midnight you shouldn’t have to wait until 9.00am the next morning to get help. That’s why we offer 24/7 customer support for technical problems, sales and billing. This is especially important for us, as we have customers across the world, all working in different times zones. No matter what you are calling for, with eUKhost, you’ll always get put through to an expert who can deal with your enquiries, whether you are contacting us via live chat, email or telephone. Our team can resolve technical problems, provide expert guidance on your hosting needs or deal with any billing issues. In addition to our person to person customer support, you’ll also find plenty of help on our website. We have a highly detailed knowledge base, helpful blog posts and a useful forum with friendly members. Together, this community-focused content provides a wealth of information that can help solve many of your problems.
- What are the future plans of eUKhost?
We’re very proud of the achievements we’ve made at eUKhost, particularly the many five-star reviews we get from our customers. The quality of our products and services have helped us grow into one of the UK’s leading hosting providers. However, we don’t want to stop there: our aim is to build on this success by continually improving what we do and helping even more of our great customers improve their businesses.
- Before we go, do you have any current offers, coupons or special deals that our readers can use?
Yes, we do. Visitors to your website can get 20% OFF any hosting or domain name. Simply, use COMPARETHEHOSTS as a discount code.